Update: 6th June 2020

We will be contacting you if you are a current service user to investigate whether you would like to pursue virtual/electronic contact which would take place via the Microsoft Teams service. Security and privacy needs are central to our decision to use Teams. Our staff will explain the process when they talk to you about this.

We do not currently have an anticipated date for reopening the centre for physical contact sessions. We’ll contact you when this happens to reschedule contact. We appreciate the patience, understanding and kindness of our service users during this difficult time! Supported contact remains suspended, virtual contact will only be offered to Supervised Contact service users.

Update: 20th April 2020

We have no specific/further updates at this time. We are exploring the possibility of piloting virtual/electronic contact services in partnership with CAFCASS Cymru and will continue to provide further updates/information as we have new information.

Update: 24th March 2020

Following the Prime Minister’s announcement of a lockdown Family Contact have decided to suspend all contact services for the duration of the Government mandated lockdown – we will be reviewing and updating this page with further information at regular intervals.

For CAFCASS Cymru referrals please liaise with your CAFCASS Officer directly regarding your case and see this service update from CAFCASS Cymru in response to COVID-19.

For self referrals or those service users with already arranged contact sessions please liaise with our staff on 029 2045 1545 or contact info@family-contact.org.uk. Please bear in mind that we are a small charity and we cannot guarantee a timescale for responses to your enquiries.

Original Notice: 17th March 2020

Unfortunately, due to the current outbreak of COVID-19, we are writing to advise you that with immediate effect, we will be suspending our supported contact service.  This is based on advice given directly from NACCC regarding the wellbeing of our service-users and staff/volunteers.  Unfortunately, the majority of our volunteers who assist with the operation of supported contact sessions, are made up of students who are being advised by their respective Universities and Colleges to leave their current placements with immediate effect.  We have also considered the risk of COVID-19 transmission in a supported contact environment is considerably higher than a supervised contact environment and more difficult for us to manage.

We, like CAFCASS Cymru, are following current government guidelines as issued by Welsh Government and Public Health Wales and will review our current services and status on a daily basis. At present, we will continue to offer a supervised service where practical.  However, we would like to advise you that whilst we will process new referrals, including supported referrals, we will be conducting pre-contact meetings over the phone and depending on government direction, there may be a delay in the start of contact.

Can you please ensure any involved practitioners are made aware of this information and should there be any changes, we will contact you immediately.

We are actively working on adding more content to this new site. In the meantime please bear in mind that you can contact us for more information using the details above – however we ask you to bear in mind that we are a small charity and we may not always be in a position to offer prompt responses to telephone or email contact.